8x8 Series is Great!!!
We use it as our telephony system throughout our Corporate office and our major offices in LA, NY, Chicago and Miami. Tech support for 8x8 …
Starting at $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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Popular Features
- Answering rules (350)8.989%
- Call recording (302)8.787%
- Directory of employee names (309)8.787%
- Message alerts (338)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: Small Business Uses 8x8 X Series To Keep Communication Flowing Between Employees
01:51
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Entry-level set up fee?
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $24 per month
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What is 8x8 Work?
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work gives business phones:
A modern cloud-based phone system.
Voice quality in the office or on the go, analytics, and a single administration platform to manage locations.
Integrated business apps, including Microsoft Teams and CRM system, with the cloud phone system.
Support for business continuity and resilience with 8x8's secure, fully redundant data centers.
8x8 Work Mobile and Desktop Apps consolidation of essential business communications in one simple app.
The 8x8 Work capabilities include:
Enterprise-grade cloud PBX with auto-attendant, voicemail, flexible call flows and global coverage
Collaboration from desktop and mobile devices with voice, video, private messaging, and team chat.
Frontdesk for Receptionists - a tailored experience to deliver efficiency and productivity for handling high call volumes.
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Local Number Porting & Direct Dial Number
Overhead Paging
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Ring Group
Call Monitoring
Call Queues
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Emergency Services
Administration capability on the go with an 8x8 Mobile App
Directory Assistance
Presence
Analytics & Conversation Insights
8x8 Work Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: User templates
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Video conferencing
- Supported: Audio conferencing
- Supported: Video screen sharing
- Supported: Instant messaging
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
8x8 Work Videos
8x8 Work Integrations
8x8 Work Competitors
8x8 Work Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
8x8 Work Downloadables
Frequently Asked Questions
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
8x8 Work starts at $24.
MiVoice Office Application Suite (Mitel Application Suite), Dialpad Ai Voice, and Jive are common alternatives for 8x8 Work.
Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 10.
The most common users of 8x8 Work are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(724)Attribute Ratings
- 9.8Likelihood to Renew
- 8.9Availability
- 8.9Performance
- 9.4Usability
- 7.7Support Rating
- 8.9Online Training
- 9.1In-Person Training
- 9.1Implementation Rating
- 8.5Configurability
- 8.7Product Scalability
- 9.1Ease of integration
- 7.1Vendor pre-sale
- 7.1Vendor post-sale
- 8.8Professional Services
- 8.3Contract Terms and Pricing Model
Reviews
(1-25 of 169)Companies can't remove reviews or game the system. Here's why
March 12, 2024
8x8 X Series Review
The system is fast and reliable, it works in other countries by wifi. Connection is mostly good, the Agenda pulls out contacts from the phone if you give it permission, and the meetings are way easy to start and share. The only problem that I see is the storage, I cannot control how much storage is given to each person with a line and I wish we could just put a limit to the amount of recorded calls once the storage is out. But I guess it's the only way for you to charge more. Everything else from the service I could recommend but the compatibility is really great.
- Connection is always so good everywhere.
- Simple and up-to-date interface on phone and PC.
- SMS MMS works beautifully (maybe details on reception for automated systems, but great overall).
- The fax system is awesome.
- The app works even if it's not updated.
- Activation of SMS should have a faster verification process.
- I should be able to put a limit on recorded calls and stop recording when storage is full.
- The capacity to listen to received audio and videos on the app would be great.
March 09, 2024
8X8 Review
We use 8X8 in our office for our phone and fax system. It has been a great transition from our old (landline) phone system. What we like most is the ability to retrieve messages from anywhere and have our messages transcribed and sent to our emails. This is very helpful, especially for after-hours emergencies. We also utilize the programming for auto attendants when the office is closed.
- Voicemail messages to email.
- Auto attendant
- Ease of transferring calls and picking up other desk calls.
- We do not use a lot of the capabilites that 8X8 has at this time so we are limitied in what we can speak on.
- We would like to be able to record our own voices for the voicemail messages.
March 08, 2024
My Review of 8x8 features
The reporting has been very helpful- There are a variety of options to make the reports more relevant and accurate-
- Funtionallity
- Ease of Use
- Very detailed
- Lots of information
- Performance
- Limited features
- Call Quality sometimes is an issue
- Some calls from our # is showing up as SPAM
February 28, 2024
Excellent Contact Center Solution
We're using it for VoIP at our home office location and want to expand. We are also using the Contact Center solution for the IT Service Desk.
- IVR
- VoIP
- Mobile app
- Reporting
- Reporting could be a bit better. Currently needing multiple reports where I think one should be able to pull all data.
- Phone integration into the CC web app vs using the installed Work app.
February 11, 2024
Best Work System By Far.
We use 8x8 primarily for patient communication. This product has helped us streamline the use of a single main line while being able to take calls remotely. Scheduling and managing appointments has become much much easier since implementing this system. Since we often see patients offsite as well, 8x8 mobile has allowed us to keep our personal numbers private, setting the office number as the caller ID. This also looks more professional, considering we are a small practice and do not have a centralized call center.
- Call integration with office desk phones.
- Voice quality on mobile app.
- Text communications with patients who are hard of hearing.
- Admin console being shareable to other users.
- Setting desk phone as main audio/mic source without additional inputs.
- Admin console access on desktop app vs web.
January 23, 2024
What an awesome product to purchase!!
I use 8x8 X Series every day. I love the fact that I don't have to be at my desk when I receive calls. I can step away and answer through my cell phone.
- With these webinars, I'm learning more and more each time.
- Being able to transfer from desktop to the cell phone (vice versa) when calls come in has been really helpful.
- Doing meeting calls on the 8x8 X Series app is awesome.
- Prevent from having a lot of dropped calls.
- When on a cell phone call and a call comes in from 8x8 X Series. It does not allow you to transfer the call.
- Being able to have access to changes would be nice in 8x8 X Series. In my app.
January 11, 2024
Working in 8x8 is easy
8x8 allows us to message in real-time across various departments. It is easy to move a chat into a meeting when needed. This works for people with and without 8x8. It's great!
- Phone, chat and live meetings simply.
- Great connections and low sound lag.
- Integrate with TEAMS.
- Ability to reply to a single message without commenting to the entire chat.
January 11, 2024
Okay....if your use case is fairly basic.
We utilize 8x8 for each of our employees to have a dedicated phone line that can link to their cell phones, desk phones, and Microsoft Teams accounts. We also utilize the options for rerouting calls as needed for if someone is unavailable or not answering their phone in a timely manner.
- Ease of setting up phone line
- Usually good uptime
- Able to make modifications on the fly
- In my opinion, desktop application is very finicky
- I think the customer/technical support is lacking
- Unable to create a fixed VOIP line
December 28, 2023
8x8 Best U.S VoIP Provider
We Use it in Our Organization in San Francisco and New York. Also we are planning to increase 8x8 License in our new showroom which is opening shortly in Los Angeles. Our Employee use 8x8 to connect with their Clients and I Manage Admin Console. It's Quick and easy to use 8x8, Really Happy !!
- Easy
- Quick
- User Friendly
- Manageable
- Easy to use
- Easy to configuration
- No other comment
Zakiant has been using 8x8 for many years now, and we are using it both in-house and to support our clients as well. We have been very impressed with its performance and capabilities. The 8x8 X Series has helped us to solve a number of business problems, including Improved communication and collaboration. The platform's features, such as video conferencing and screen sharing, have helped our team to connect with customers and prospects more effectively. Overall, we are very pleased with 8x8 X Series.
- Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
- Integrates with email systems to provide a unified view of customer interactions.
- Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
- The mobile app for 8x8 X Series could offer a more comprehensive and feature-rich experience.
- 8x8 X Series should continuously enhance its security measures to protect user data and privacy.
November 14, 2023
8x8 X Series a good VoIP system
8x8 replaced a legacy Avaya system in our organization. One of the biggest issues we were facing at the time was the inability for employees to answer calls when they were not in the office. 8x8 solves this by allowing any device to be a phone. The 8x8 Work app for your computer or smart phone works as advertised and now users can receive work calls where ever they are. As a phone system it does the job. There are some limitations which is why I don't give it a 10 out of 10. Unless otherwise specified the total number of voice mails any user can have is 20 out of the box. If you need to integrate to a paging system, do you homework first, they are very limited in the systems they can natively integrate with. You cannot setup a global fax cover sheet if you plan to use eFaxing. You have to use their cover sheet or each user must add one individually. Call filtering for Spam and Robocalls is non existent. Be prepared to start receiving a lot more unwanted spam and Robocalls. Overall the system does what it needs to do even with the issues mentioned here it's a good system.
- User Management
- 8x8 Work App
- Technical Support
- eFaxing
- API Integration
- Paging
November 07, 2023
8x8 X is the Bar, Period !
8x8 X is a Dream for the New User and their Customer Service team feels like in-house support. The All Company Message Room has become our company chat which gives our Project Manager the ability to stay on top of everything, not to mention the quality of calls and easy to use Analytics with detailed reports on Dials, phone time and immediate access to recorded calls. 8x8 not only gives us a Professional look with the Company Caller ID and Department Extensions, but it has helped us Improve our Productivity by 30%. I cant see my company being where it is without it.
- Records every call
- Allows you to Communicate with your team in private messaging rooms
- Great Quality Calls
- Training on all their Features
- To be honest up to this point I have not encountered any problems, I love my 8x8.
November 03, 2023
Happy Camper
I couldn't be happier with their services. The phone service has consistently delivered excellent call quality. I am able to use my phone in various places by downloading their app. Their price plans are competitive and offer great value for the features provided. Whenever I have a question their customer support has been top notch & Stephenie Watson is super helpful. 8x8's app is user friendly and allows me to manage my account and accept calls. 8x8 provides me with training sessions and updates so I can utilize my services available. In conclusion I wholeheartedly recommend to anyone in need of reliable and affordable phone services. Their dedication to quality, customer satisfaction, and innovation truly sets them apart.
- Provides Training for their customers.
- Make sure we have all the equipment that is needed.
- Response time is great
- Provide a kick back to Customers to show Appreciation!
November 03, 2023
Medical Office Use
Queues to reach proper department.
- Incoming Call Quality
- Out Going Call Quality
- Call Queue
- Admin Setup - Desktop
- Call Routing of other Numbers to main number
- Easier Phone Tree Menu Setup and Visualizations
- Preventing Users from not getting calls in call queue by user disabling or working around
October 18, 2023
Customer Service that actually listens to the customer!
We use the 8x8 system as our main line for client calls and for internal office extensions. We use 8x8 on a daily basis with phones that we acquired through 8x8. The delivery of the hardware and install were very efficient. Only drawback to date is that the system either needs a direct ethernet connection or a very strong Wifi connection (with adapters) which we did not confirm adequately before installation.
- Customer service - efficient and well trained representatives
- Efficient implementation of new service
- User friendly website
- Difficulty in setting up specific configurations for internal call management
- More inquiry regarding client infrastructure with new service
- Dedicate a representative for the "go-live" day to trouble shoot in real time
October 18, 2023
8X8 Makes Your Marketing Transcendent!
8X8 has been highly functional for our Outreach Sales Purposes. It provides Seamless Integration with our in-house developed CRM. Its functionality is varied and expansive and really meets the demands or our requirements overall. It has been perfectly suited for us.
- It registers all outbound calls by date and time.
- It keeps all calls organized
- It allows for Texting between Parties
- It provides a Voicemail function which is useful
- It sometimes drops calls
October 17, 2023
8x8 works well for small offices
We use 8x8 X Series as our VOIP phone system for our office and in connection with our personal mobile phones through its app. We use its features for phone calls, voicemails, and auto-attendant backup when our secretary is unavailable. These features are sufficient for our purposes to keep us in contact with our clients. We have used its text features and video conference features as well, but only in limited amounts given availability of other third party software that we also use.
- Phone call quality is consistently good.
- The ability to set up and manage users through its dashboard is very useful, eliminating the need to contact someone at 8x8 to perform the work.
- 8x8 offers a lot of customizable features, so it is easy to tailor the system towards your needs.
- 8x8 is very responsive and proactive when issues affect their systems.
- 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
- While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
- While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
October 17, 2023
Office Manager / Bookkeeper
We use the 8x8 X series for phone services, as well as Video calls, meetings, and chat. We would like to expand it's use to take over for our previous Virtual meeting provider as well, since we find it very easy to use and we all are already subscribed to the 8x8 X series, however I recently found out that as users out of Canada we currently have certain limitations and were not able to completely move to 8x8 X series. This being said, I know the product continues improving, and I am looking forward to the future where it will have all the features we require.
- I specifically like that Chat history does not get deleted after a period of time.
- It is convenient to have it installed on all my work devices, very user friendly app.
- the Support is very responsive and always tries to be helpful...
- Integrations that are available to UK and US and not to Canada, like Pipedrive (the one that came to mind.) and the store (where I should be able to add additional users myself, but as it turned out and was later explained to me by their support team, the feature was not available for Canadian clients.
- The app, although convenient, glitches almost daily. Also the app is very system-picky, LOL, there's a specific guidelines of adjustments required for MAC users for it to function as needed.
- We would like to be able to introduce more features for the 8x8 Meet feature, like the host should be able to limit the ability of other participants sharing screens simultaneously (or at all) during the call, the host being able to control participants' permissions for large groups in general, the video links being available for longer than 72 hours, perhaps a larger cloud storage for the video calls etc...
October 17, 2023
Using 8x8 in a BPO Contact Centre
8x8 has become our global SaaS telephony solution, offering both a traditional 'BackOffice' telephony environment, combined with a full UCaaS solution, which support all of our global contact centres. The biggest challenge 7yrs ago, was do we reinvest in our current solution, potentially not getting any hosted-elements and maybe limiting our scalabiltiy, or can we leverage an up and coming SaaS platform, which will allow us to manage growth, introduce modernized solutions, improve contact centre experince for clients and agent, reduce boundaries for voice-requirements, whilst remaining within budgtary controls.
- Voice Quality
- Scalability
- Product Features
- Telephony knowledge
- Invoicing
October 13, 2023
8x8 Great features & Cost Effective
We replaced out analog phone lines and phone system with 8x8 VOIP and saved a considerable amount of money. I do consulting any my largest user is a grocery store with 30+ phones in several locations. The features are amazing and customized per user or department - many options. We chose the Polycom phone that have amazing sound quality. The only drawback with Polycom phones (and maybe others) is that in certain areas you can't hear the phone ring.
- Voice Quality
- Savings
- Many features
- Technical service can be challenging there usually is a communication issue. Tech support is always very pleasant but sometimes just don't get what the issue is. That has been the only downfall with 8x8
October 12, 2023
Better Solutions Available - Wasn't Worth the $$
8x8 makes it difficult for us move between different computers, locations as well as different accounts, especially when integrated with Hubspot and Google Ads. It doesn't report the calls from Google Ads as a source and sometimes, reports the calls twice when parked, transferred, etc.
- Call Recording
- Extension Summary
- Call Quality
- Reporting
- Call Data (Sources)
- Call transfers
October 12, 2023
MADE OUR SMALL BUSINESS FUNCTION LIKE A MID SIZE
We are a medical office and recieve many test results and various other requests. Also we sent alot of charts and testing orders.
- WE have yet had any faxes held up with this service
- It has a wonderful adress book for frequent recipients.
- The outgoing faxes go very fast allowing us more time to do other tasks.
- Has a great ability to download / print incoming.
- will delete after 30 days after viewing
- to have an auto fill may be good. honestly we are very satisfied with the functionality
October 12, 2023
Good Work Phone Option
Great program that can be used on both my cell phone and company computer/tablet. Ease of use and ability to message contacts quickly while having the easiest support staff we work with. Any issue is resolved quickly and 8x8 checks in periodically to ensure that the issue was resolved and has not returned.
- Ease of use
- Communication in office has improved
- Easier ways to silence on weekends when not in office
October 11, 2023
Exceeded expectations, 100% would recommend!
Our company uses 8x8 to streamline all incoming correspondence whether it be for phone calls during open and closed hours, faxes and we use the 8x8 meeting feature for video calls for emergencies for patients. We used an answering service before transitioning to VOIP and the disconnect in communication between the answering service and office staff was a consistent issue that we ran into. Now that we have cut out the middle man, 8x8 takes care of all our incoming correspondence especially for afterhours. We also were able to downsize in the programs apps that we were using beforehand such as for video consults since we now use 8x8 meetings.
- Handle incoming phone calls during and after business hours
- Easy format to use for novice computer users
- Phone app having more features
October 09, 2023
8x8 X Series Gets a 10x10 From Us!
We use 8x8 X Series pretty much with most of the functions available. It is our daily phone system, but almost all of us use the phone app when working from home. There are several of us who use headsets connected to our office computers that allow us to never touch the phone...we can answer calls and dial out on the computer keyboard. You wouldn't think that would save a lot of time, but it actually does when you take and make dozens of phone calls each day. We use the messaging system within 8x8 X Series, as well as the faxing service. This is quite literally a single product that has so many functions that help us be productive. The ONE issue I seem to have when working from home and using the mobile app is that occasionally I will move my phone and lose audio on my end. The other party can hear me, but I can't hear them. I spoke with our account rep who mentioned there is a setting that could be turned off in the app which should prevent that, but that would mean I couldn't answer a call and transfer it to another person in my organization. For all the good this product does for our company, I'll deal with that minor pain point!
- Customer service is excellent if you need something checked or handled quickly.
- Integrating multiple things within a single app that are crucial to daily operations, i.e. phone, fax, IM, and messaging directly to our 8x8 X Series rep.
- Having tech experts who can let you know if accessories will or will not work with the system, such as the headsets we us.
- The mobile app has the one issue that causes me to lose audio. Is there a fix without turning off the setting which allows me to transfer calls?
- When using the mobile app and needing to transfer a call, I've noticed the employee list looks a little weird. It doesn't appear to be in order of name or extension. But maybe that's a setting I have marked incorrectly.